Some people opt to put pans of steamy/boiling water in their freezer to aid in this process, but we would advise against this, as the condensation can attach to your heating coils and make the situation even worse. Yeah it's a bother, but it'll be quick and easy - now that I know how to remove the icemaker.One thing for sure. It takes persistence with a nice attitude. Specifically the size, placement, and purpose of the styrofoam? Not to mention he switched out the controller board, and the new board was *significantly* different than the old one. Way too many posts to read. We have had the ice maker replaced and the circulating fan replaced. I called to get advice on what to do or who to call for help. We then figured it had to be the sound of its attempt to fill with water to make ice. Check out our detailed guide on how to clean your ice maker. At least I don't have ice forming. So I want to remove the ice maker and defrost it, but in order to do so without damaging it, I'll need to get the ice off of it. HUH?Repair tech will be here this week (thank you Lowes) and we are going to make sure that they are in the know about the service hacks that I read about here. I hope I don't jynx ourselves. I told her bout possible legal action,and she said it wouldn't be worth my time because I can't win. Just a very poor design. So when you did the manual defrost, it included the refrigerator portion too....and the separate freezer area stayed frozen??? It's useful than Samsung's live chat. The suit was filed in the District of New Jersey, Case number 2:17-cv-01263-CCC-MF. Trouble did not begin until the warranty expired. Samsung might make good cell phones, but they need to get out of the appliance business. I went through giving them all my information three times and still NOTHING happened. So that is the challenge for the engineers. Running a defrost on it now (the beep!). I think when you've lowered the temperature in your refrigerator closer to the freezing point The air did not get warm enough to start defrosting some of the ice or melting it down. Please everyone reading all the above coments,It's clear samsung does not care. Are you sure you are talking about the same fix?PSPS: I am sure that many people would love to have the actual service bulletin. we love the convenience of the ice maker, just not happy with this one. It seems like the idea is melting sometimes and other days it's fine. The freezer and refridgerator work fine so far. It is. We had the Samsung repairman out 3 times. It never went to a black screen or to any other screen. This is way beyond acceptable. Now we have a refrigerator operating like the day it was placed in service in our home. I would also recommend once the icemaker is defrosted turning off the refrigerator light and using a flashlight shining it along the edges in the back and underneath while you "Tomil Asian "look inside the icemaker. The fridge will continue beeping for as long as it will take the ice maker to defrost. Every 3 weeks or so it freezes up and will not produce ice. As my novice brain can figure, the ice was blocking the air from reaching the coil. Our fridge was growling intermittently over the past couple weeks. Does the fact that the unit will defrost suggest that the coil and the fans are fine but the control board isn't working right?Samsung customer service told me over the phone to make sure the seals are okay. This guide from Samsung will show you where to locate your reset button, depending on what type of fridge style you have. Best Buy is also responsible - they choose to ignore their responsibility and should accompany the Samsung folks when they "rot in hell". Repair guy did put silicon sealant all long the edges of it. So I pulled out the ice maker and found the coil was iced up, (I did not do the defrost just yet). You also have to remove the air chute at the top of ice maker with the removal of the one screw in the upper right corner and pry with a blade screwdriver to unfasten a catch on the left. My fridge is the four door style. First of all, the temperature of the freezer has NOTHING TO DO with the ice maker. Model #RF263BEAEBCAA. The first one was replaced under the Samsung warranty and now this one the Sears extended warranty will only cover $2,100.00, though I would require a lot more as I have to have a counter depth fridge because of my kitchen configuration. Ugghhhhh. I believe there has been splashing or overflow from the refill tube to the white square reservoir or funnel on the ice-maker. I can't believe I need to do this all the time, not like this was a cheap item at all. They're fine as far as I can tell. Huge mistake all due to the ice maker constantly freezing all over inside n around it. This being my first time opening up a fridge I am happy that it only cost me a new icemaker (which I likely didn't need) and some time. Wish me luck I'll be doing this for all of us that got stuck with a cruddy ice maker in a great refrigerator. Head over to the "update" thread for more updated information (http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html). It did seem better when I cranked the freezer and fridge temps down to -4 and 38º... it made solid ice really fast. It succeeded in preventing the ice formation on the dome for days (while all other hardware [ice maker, fan/auger, ice bucket] removed and ice maker off). It worked, but took over an hour. I don't see the answer to whether you need to empty the refrigerator or not. Knock on wood. I am out of warranty. Yep same problem as you all. I'd set it off and then go work in the yard so I didn't have to listen to it! Locate the reset button. Followed the TSB posted by the original poster. If this doesn’t come out you need to defrost your ice maker first. @ Jerry: when did you purchase your refrigerator? If its under warranty and they try and repair it 3 times with no luck Samsung will refund your complete purchase price of the refrigerator and come pick it up from your home. Rf28hmedbsr/aa Here. Like one guy said earlier, they need to stick to making TVs. We paid for the extended warranty been having the problems with the ice maker we called samsung they can't find nobody in our area to come and look at our refrigerator and said if we can find someone to pay for the repairs ourself and we would get reimbursed thats not going to happen i don't trust Samsung and never buy a nother unit from Best Buy again this thing has been a big piece of junk. I would look at the ceiling first since the left door does not close properly like it should . We have had the ice maker replaced and the circulating fan replaced. Here's a summary of what I have read on the icemaker, there are several issues with it.1. Jerry. I'm going to tell them my expectations from them regarding the Ice Maker that so many consumers have been having nothing but problems with. That square vent hole is freezing up solid. Force Defrost, indicated as “Fd” on the seven-segment displays, activates the ice maker’s heater loop as well. Thankfully, I've not had it pour out on the floor. Or it could be that chunk of ice someone else mentioned blocking the fan...not thrilled about doing all of that. Many thanks! Everyone please file a complaint to the federal trade commission at FTC.GOV they are about the only agency that can help people like us. I have also read that over time it has a tendency to come away from the side of the refrigerator breaking the seal at that point. Samsung's customer service is BEYOND abysmal. Have the four door Samsung and ice maker a constant problem. I injected additional foam insulation (used for filling between studs behind drywall) to extend the foam along the coil so water would drip into the tray of the ice maker during defrost (about 3/4"). Reduced water pressure 50%, pulled feed tube to extreme perimeter of water cylinder, and noticed scalloping of bottom of cylinder facing back of fridge. Last August 2017, Samsung replaced the auger with a K revision and also replaced the icemaker. We can't even get our ice drawer out it's so frozen. We haven't had *any* ice since. When you defrost manually, eg. During the past four months, we have experienced NO freeze-ups of the ice maker or of the refrigerator coils or fan. You may need to put silicone to close the gap. There are many situations you can resolve yourself and we bring a wealth of knowledge from our industry and pass it on to you so you can save time and money. I made sure when I pulled it off slowly that I also had the Styrofoam backing that lined the panel in my grasp. I am so over Samsung appliances. The most recent I can find is May 24, 2017 (bulletin number ASC20170602002 and step seven is very interesting, "7. Ignore my last post. I'm assuming this is preventing the bucket from cooling properly, and hence the slightly melted ice coming out. I'll never buy a Samsung refrigerator again. same problem. How do I go about buying/installing the new ice making equipment? As we know, water expands as it freezes. Worked for about 3 weeks and now the same thing. Gave up fighting with it and bought a quality replacement. Also what did the controller board look like (approximate size/wire harness) and how involved was that replacement? It has a tab in the front which I have tried to push up & down and cannot remove the cover where the ice is made. They sent me a full refund of what the fridge cost and told me I could keep or trash it. You can disconnect the fan at the back of the auger housing.- Dried everything, reinstalled the auger and ice maker- Checked fridge level front to back with a small level placed on the shelves (tried several places). I have broken a hair dryer before by not allowing it to rest as the funnel adds quite a load to the fan motor in the low dryer. I love my French Door Samsung, well I did for the first two years, perfect functioning. The longer it went on, the sadder the growl sounded, so we made it a priority to work on it before the motor burned itself out. Model is RF31FMESBSR. So, really, not so "easy. "Is the ice maker light on? I recetly read somewhere that if you elevte your fridge from the front tilting it back maybe it has ajustble legs. Everything seemed okay until last month when we started getting melted ice cubes and water instead of ice. [UPDATE 8-29-16]: The solution, sent out to all Samsung service Techs in a bulletin, is in the new post on this subject here. My ice box is also stuck frozen and the code to defrost just the ice box is not working at all on my unit, when i hold down the fridge and energy saver buttons even for a long time nothing happens..help!!! plugged it in on a timer outside the fridge. He also said he had been doing around 20 ice maker related repairs per week and the success rate has been in the high 90% range. With the ice maker on, I get about 2 weeks before it clogs up, with it off, I get about 6 weeks. This fridge is terrible. I do hope to get the pics up soon that I took while the repair guy fixed my fridge. I really don’t want this refrigerator anymore. My problem.. Because ice is consumable, you must carefully clean your ice maker not only to protect the appliance but to protect your health. I shut off the water supply line and it stopped. My Samsung French door is also doing the same thing. Unfortunately, this is a known problem by Samsung and they have created several service bulletins about the problem. The instructions to defrost the ice maker doesn't seem to work on a RF23J9011SR (4 door French). When I hold down freezer and energy saver it flashes and shows 'off' but I cannot not get menu to select manual defrost. the Top Icemaker has been replaced twice and the bottom once. At best I may get a couple of months before it freezes up again. You are welcome: https://www.jottacloud.com/p/sutcivni/b085e27bb88d4099aaa86ff71c03a7d2PSPSPS: Here in Norway we have 5 year factory warranty on electrical appliances, that is meant to last longer than 3 years. I've suffered these problems with this otherwise nice appliance.From hints posted on this site I was able to find how to solve the problems.Search Google for this Bulletin: ASC20150717001The first link currently will be the proper PDF and if you are a do-it-yourselfer and/or out of warranty, these look like straight forward fixes.Grab it before it disappears!Cheers! I had the same issue but I was "lucky" enough to have Samsung send a repair man out. Added a better line to the unit so now I have more water from the water dispenser but the ice issue still remains. I cleaned out a large sheet of ice last week because I couldn't pull out the bottom drawer. I took the entire ice maker apart and found only the Freon tube frozen over six months ago. Then I injected an additional 1" of insulation up into the dome over the fan. Step 1 ① Remove the Ice bucket in ice room ① Remove 2 screws as shown ② Remove the ice maker after pulling the cooling pipe which is in the bottom of ice maker. The first time our ice maker made crazy noise and stopped the Lowes repair person came out and defrosted the unit. 1 to 2 years. Same problem here. Won't make anymore ice because it's frozen. Is this defrost something that works within the ice maker or does it use the whole refrigerator part so it would be a good idea to empty it? I hate this fridge (RF263BEAEWW Rev. Resetting your ice maker isn't something you'll typically need to do very often. we have a Samsung RF23HTEDBSR/AA with ice maker SZAB002TA2. On October 18, the refrigerator stopped working and I finally got an error code of 81 C. After sending an e-mail and receiving no response, and many more calls and finally speaking to A&E and Samsung customer service managers, A&E Factory told me my ticket had been cancelled. Both have stopped working several times. As usual, I researched this major purchase for weeks, and drove around to just about every major appliance store and outlet in Denver to see what I could find on scratch-and-dent-deep-discount. Hello All,I thought I'd like to share my experience on your topic and tell you of my fix. The problem is that ice builds up, and clogs the fan. We have also been told by the same warranty company through BB that we will NOT get compensated for our problems with this unit. It was way cheaper than a service call. Be sure to have a towel in bottom of fridge to catch drips. The last time Lowe's gave me my money back and said to keep it. I have done jerrys solution several times before I knew it was his solution after finding this site today. ran down the class action, delaware I think, and tho filed was dismissed. Any ideas? Some consumers have reported that Samsung refrigerator's ice maker stops working, makes strange noises, and displays error messages on the refrigerator's control panel. I discovered that the icemaker needs to be pulled out. Kohn, Swift & Graf, a Philadelphia-based law firm that handles class action cases nationwide, is investigating claims for a class action law suit against Samsung for refrigerators with malfunctioning ice makers. The refer is cranking out ice like it did when it was new and no indications of icing up yet. Today I again defrosted with hairdryer in an attempt to try and get it making ice. I am thinking it is not worth my time.Not sure what to do about this. 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